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Indian Call Centers
Christian Science Monitor writes a brief essay regarding call centers based in India.
While I agree with some of her points, I take issue with the dim view of treatment of the call center workers.? As an American in India, it is somewhat difficult to keep things in perspective at times.? There is so much that is different, it is difficult to keep a perspective of how much has improved recently.
In fact, I imagine that if you interviewed a number of American call center workers, their gripes wouldn't be that much different from their Indian counterparts.? I have spent some time observing both American and India call centers, albeit mostly smaller/medium companies, and sadly there is a certain “sweat shop” mentality to both.? However, it is all relative.? Yes, Indian call center workers work long hours and face stiff competition from peers, but they are also highly motivated because most alternative jobs are far worse.
Kind of like in my youth, when I decided at a young age that I preferred to do “thought” labor far more so than “physical” labor.? While I greatly admire my father's work ethic, physically and mentally, I had no desire to have to work as hard as he did to survive.? I imagine that these thoughts, perhaps greatly amplified, go through these Indian call center workers, as well..
As I said… work conditions are relative, within reason.? Quality of life is realative, also.? My bet is, perception of overall quality of life in India is on an upward slope.
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